All West Aviation honors a sense of urgency with every order. We understand that accurate and timely order fulfillment is essential in helping you successfully complete your missions.
All orders are shipped from Garden City, Idaho, U.S.A.. Orders received on weekdays before 2:30pm Mountain Standard Time (MST) will ship the same day.
Routine orders received weekdays after 2:30pm, on weekends, or during holidays may ship the next business day.
After Hours and Weekend AOG service may be available for an additional fee. Call 208-323-0001 to reach our after-hours answering service.
Orders placed for backordered parts will ship within one business day of All West Aviation receiving the inventory.
All West Aviation ships utilizing FedEx and UPS. We have the ability to ship via Express, and Domestic Ground services.
All West is not responsible for shipping delays once the order leaves our facility.
Estimated shipping and transit times can be found at the 3rd party carrier’s website:
Shipping charges for your order will be calculated at the time of sale.
We offer international shipping to all countries in good trade standing with the United States in accordance with U.S. Department of Commerce B.I.S. Export Administration Regulations.
All West Aviation ships international orders Express, Standard or Economy via FedEx or UPS. Estimated shipping and transit times can be found at the 3rd party carrier’s website;
All West Aviation reserves the right to prepay and add shipping charges for International orders.
Your International order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. All West Aviation is not responsible for these charges if they are applied and are your responsibility as the customer.
All West Aviation is not responsible for shipping delays once the order leaves our facility including delays incurred during customs clearance.
Export documentation such as waybills and commercial invoices will be prepared by the shipper, All West Aviation.
All orders are shipped FOB Garden City, Idaho.
How do I check the status of my order?
When your order has shipped, you will receive a shipping confirmation via email which will include an order summary and a live tracking number that you can use to check your order’s shipping status. Please allow 24 hours for the tracking information to become available.
We will also monitor your order for you. Every package in transit to a customer is tracked by a member of our staff, every day. We will call you and alert you in the event of potential delays or service failures.
If you haven’t received your order by the expected delivery time, please contact us at firstname.lastname@example.org or 208-323-0001, and we will see how we can help.
Shipping to P.O. boxes
All West Aviation is unable to ship parts orders to P.O. Boxes.
Refunds, Returns, and Exchanges
Customer satisfaction is guaranteed at All West Aviation. All sales are subject to customer’s inspection and acceptance of material goods upon arrival. Any item that is damaged, defective, or does not meet our customer’s quality control standards, may be returned, freight prepaid, for a full refund within ten days of receipt. Also see [Return Policy].
In the event that your order arrives with visible damage to the shipping container, please alert the delivery driver immediately. Take photos of the damage and email them to us with your invoice number as soon as possible at email@example.com. We address these issues on a case-by-case basis and will try our best to work with the shipping carrier for compensation in the event of a part damaged in transit. Most importantly, we will work to expedite a replacement part so you can fulfill your mission.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.